Set out below are the terms and conditions by which Riverside Cars & Couriers conduct its business with the Client (The account holder), the Passenger (the person travelling) and the Booker(the person booking journeys). Riverside Cars & Couriers reserve the right to vary these terms and conditions of trading without notice.

Riverside Cars & Couriers set out to provide a safe reliable service to all of its customers.

We will always try to be fair and reasonable to our customers and promote goodwill where possible.

Whilist we will exercise all due care and consideration to carry out Client and/or Passenger instruction we will not be liable for any incidence or loss due to circumstances beyond our reasonable control.

Transport of Goods

All parcels, packages and goods are taken at customer's own risk. It is the customer's responsability to ensure adequate insurance cover is in place for goods in transit.

Right to Refusal

Riverside Cars&Couriers reserve the right to refuse to carry any persons or objects that the driver deems to be likely to cause him or his vehicle harm or damage in whatsoever form. The judgment of the driver will be final.

Riverside Cars&Couriers may charge for any costs involved.

Bookings

Riverside Cars&Couriers does not take the responsability for any errors, mistakes or misleading information the customer might supply on completion of the online booking form.

The online bookings have to be made at least with 1 working day before the pick-up time.

Quotes

All quotes, where given, are approximate according to an estimate of miles and time incurred by driver and time of day of travel and type of vehicle required to do a specific journey.

Charges

We will calculate fares based upon mileage incurred, time and out of pocket expenditure. The charge rate will vary according to the type of vehicle/service required for the journey. We operate a fixed rates for journeys to or from the local areas to: the London airports and to most London postal codes.

Most journeys are quoted travelling via the shortest route. If the route varies from this, e.g. by request from the customer to use a motorway route or the driver has to avoid a traffic related problem, Riverside Cars&Couriers reserve the right to charge the Client for any extra mileage and time.

Surcharges

We reserve the right to apply a surcharge to:

- out of area to out of area journeys

- airport and station pick-ups

- Christmas, New Year and other Bank Hoiday journeys

- additional stops on route

- periods of extreme weather or road conditions

- journeys out of standard business hours

- peak hours

Airport Transfers Policy

For airport transfers we monitor your flight for any delays and there will be no extra cost to the passenger. If the passenger misses the flight coming into the UK, the passenger has to call us immediately and we can normally rearrange or cancel at no extra charge.

For airport transfers our driver will wait at the information desk in the arrivals terminal with passengers name card. The passenger has 40 minutes waiting time for free thereafter. If the passenger fails to make contact with the driver, he will put a call out for the passenger. If the passenger fails to show 20 minutes thereafter we will pull the driver away and the passenger will be liable for the full price.

If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call the company to arrange how to meet. Passenger should not just leave the airport without letting the company know, as this will be regarded as a 'No Show'.

Complaints Policy

We will take all complaints seriously and they will be fully investigated.

Any complaints must be received either by fax or e-mail within 10 days after the booking has been completed.

We will respond by acknowledging your complaint and we will aim to resolve the situation within 2-5 working days with a full investigation and a report of our findings made to the client so we may resolve the situation.

Cancellations

Riverside Cars&Couriers assume a journey request is still vaild until:

1. A Passenger or someone deemed to be representing the Passenger cancels the journey with a member of staff in the offices of Riverside Cars & Couriers and receives confirmation by the member of staff that is cancelled.

2. Our driver and/or supporting staff have satisfied themselves that they are unable to pick the Passenger up for whatever reason.

Until then we will take all reasonable care to complete the booking.

In the event of a cancellation of a journey Riverside Cars&Couriers may charge for any costs incurred until the time when it is apparent that Riverside Cars&Couriers have been satisfactorily informed of a cancellation of booking or Riverside Cars&Couriers have been unable to contact the Passenger.

Usually there would be no charge for a journey cancelled prior to dispatch.

Where a journey is cancelled after the driver has been dispatched the Client may be liable for a charge.

Where the driver is unable to find a Passenger after making all reasonable efforts the Client may be charged.

Where a Client or Passenger gives incorrect information regarding a pick up place or time or other relevant detail that results in a cost to our dirver, the Client may be liable for a cancellation charge.

Cancellation Charge

A Cancellation Charge is calculated to pay for the time and miles and incidental costs of our driver when he is unable to pick up a passenger.

Waiting time

Where a driver has to wait beyond the appointed time to collect a Passenger, whether it be the fault of the Passenger or Client or arises from circumstance beyond theyr control, the Client will be liable to pay Riverside Cars&Couriers for the waiting time.

Variation

We will try to carry out a journey in a way the Passenger requests, e.g. route variation unless we have written instructions not to do so by the account holder.

Security of the account

It is the responsability of the Client to ensure adequate security to ensure that the facility is not abused.

The account will be set up with minimal security measures unless the Client specifies theyr requirements in writing.

Riverside Cars&Couriers are able to set up various security measures with a prior request in wiring from the Client.

The Client will be liable to pay all bookings made on the account.

Payment

The Client undertakes to pay invoices within the payment terms on the account application.

Overdue amounts may incur interest at 2.5% above base lending rates.

Queries

All queries are to be raised in writing within 14 days of invoice.